Contact us

We currently deliver to Ireland and the Netherlands. More European countries are planned — email support@selekty.com or use our contact page if you’d like to hear when yours is added.

Most orders arrive within 3–8 business days after dispatch. Certain made-to-order brands take longer; the product page will indicate when an item is made-to-order.

Shipping is a flat fee per brand: any number of items from the same brand ship together for one charge. A few brands charge per item instead. The exact rate is always shown on each product’s Shipping & Delivery tab, and again at checkout before you pay. Items from different brands ship separately, so each brand in your order has its own fee.

Orders placed before 23:59 (GMT+2) on a business day are processed and shipped the next business day, except for made-to-order items, which require additional production time.

Yes — tracking is provided for every order and emailed to you when your parcel ships.

Delivery in Ireland and the Netherlands is door-to-door by courier, including large items such as furniture or oversized toys.

Carriers use your phone number to coordinate delivery, especially for larger items. Please provide a current mobile number.

Yes, in most cases, but an additional shipping fee may apply to reflect the carrier's exact cost. We'll contact you before processing if any surcharge applies.

Not always. Selekty's catalogue includes products from multiple brands, and items from different brands ship separately from different warehouses. You may receive more than one parcel, sometimes on different days, and each shipment is calculated separately at checkout.

No paper invoice is included with the parcel. We'll email your order confirmation and any required documents to the address on your order.

• If your order has not yet been accepted for fulfillment, write to support@selekty.com or use our contact page as soon as possible and we will cancel it.
• If fulfillment has been requested but not completed, we’ll submit a cancellation request to the warehouse. We cannot guarantee it will be honoured.
• Once an order is marked Completed (handed to the carrier or in transit), cancellation is no longer possible — but you can return it within 30 days of the order date once it arrives. Full details: Returns & Refunds Policy.

Yes — you have 30 days from the order date to return any item, as long as it’s unused, in its original packaging with tags attached (made-to-order items have their own windows, shown on the product page). Email support@selekty.com or use our contact page and we’ll reply within one working day with the return address.

Return postage is paid by you — typically €5–20, deducted from your refund. Refunds go to your original payment method within 3–7 business days of the item arriving back and being checked. Full details: Returns & Refunds Policy.

If your order is more than 8 business days past dispatch (or past the longer window shown for a made-to-order item), email support@selekty.com or use our contact page with your order number and we’ll investigate with the carrier and supplier.

Please contact support@selekty.com or use our contact page within 14 days of delivery and include:

• Your order number
• Photos of the item and the outer packaging (including any visible carrier damage)
• A short description of the issue

We’ll assess the case and coordinate the resolution with our supplier and, where relevant, the carrier. Don’t dispose of the item or packaging until we’ve confirmed next steps — the carrier may need them for the claim.

Damaged or wrong items are replaced, repaired, or fully refunded, including return shipping, and manufacturing defects are covered by a 2-year warranty. Full details: Returns & Refunds Policy.