At selekty.com we want you to love what you order. If something isn’t right, you have 30 days to send it back. This page explains exactly how, who pays for what, and how long refunds take.

Last updated: 22 August 2026

1. The Basics

You can return any eligible item from selekty.com within 30 days of the order date for a full refund of the product price and the original delivery charge. To qualify, the item must be:

  • Unused — not worn, washed, or used beyond a normal try-on
  • Undamaged — in the same condition as you received it
  • Complete — with all original tags, labels, and packaging
  • Not excluded — see Section 2 below

The 30-day clock starts on the day your order is placed. Made-to-order items have their own (typically longer) return windows, shown on the product page.

2. What Cannot Be Returned

For hygiene, safety, or supplier reasons, the following items cannot be returned:

  • Personalized or made-to-customer-spec items (anything customised, engraved, monogrammed, or built to your specifications)
  • Underwear and socks
  • Cosmetics, beauty products, and personal-care items once opened or unsealed
  • Edible items and candles
  • Items from a small number of brand exclusions, which are clearly noted as “non-returnable” on the product page

Items returned outside the 30-day window, missing tags, or showing signs of use will be sent back to you at your cost.

3. How to Start a Return

  1. Email us at support@selekty.com within 30 days of your order date.
  2. Include your order number, the item(s) you want to return and the reason, and photos if the item arrived damaged or defective.
  3. We’ll reply within one working day with the correct return address for your location.
  4. Pack the item in its original packaging with all tags attached.
  5. Ship it back to the address we provide, using a tracked service.

Return shipping costs

We refund what you paid us to get the order to you — the product price and the original delivery charge. Return postage is the one cost you carry: return shipping is paid by you. We charge the standard postage rate for your country (typically €5–€20); the fee is deducted from your refund unless you arrange your own carrier. We strongly recommend a tracked service — loss or damage in transit remains your responsibility until the parcel reaches our returns centre.

4. Exchanges

We don’t offer direct exchanges. The fastest way to get a different size, colour, or product is to return the original and place a new order. That way:

  • Your refund goes through as soon as the original item is received and checked.
  • Your new item ships immediately without waiting for the return to arrive.
  • Everything stays visible in your order history.

If the item you want is out of stock, email us at support@selekty.com before you return — we may be able to reserve it for you.

5. Refunds

Once your returned item arrives at our warehouse and passes inspection, we’ll issue your refund within 3–7 business days. The refund goes back to the original payment method.

Depending on your bank or card issuer, it can take a further 2–7 business days for the funds to appear on your statement. So allow up to about two weeks end-to-end from when the carrier confirms delivery of your return.

You’ll be refunded:

  • The price of the returned item(s)
  • Any shipping fee you paid, if the entire order is being returned (partial returns refund only the item, not the original outbound shipping)
  • The return shipping fee if your item arrived damaged, defective, or wasn’t what you ordered

We do not refund:

  • The original outbound shipping if you keep some of the items from your order
  • Return shipping under our standard policy (unless covered above)

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery:

  1. Email support@selekty.com with your order number.
  2. Describe the issue and include photos of the product and packaging.

We’ll arrange a free replacement, repair, or full refund — including return shipping. Don’t dispose of the item or packaging until we’ve confirmed next steps; the carrier may need them for the claim.

7. Two-Year Warranty

Every product on selekty.com is covered by a 2-year warranty against manufacturing defects, starting from the date of delivery. Cosmetics, edible items, and candles are not covered by warranty (the 30-day return window still applies).

What the warranty covers

Manufacturing defects — faults in materials, construction, or workmanship that weren’t caused by use.

What the warranty does not cover

  • Damage caused by accidents, misuse, or failing to follow care instructions
  • Normal wear and tear (scuffs, fading, gradual material changes from regular use)
  • Damage from improper cleaning or unauthorised repairs

How to make a warranty claim

Email support@selekty.com with your order number and date, the product name or SKU, a clear description of the defect, and photos showing the issue.

We’ll assess the claim and, if it’s covered, repair the item, send a replacement, or issue a refund — whichever makes sense for the situation. Items returned for warranty inspection must be clean (for example, footwear must be free of mud or dirt). Items returned in unsanitary condition will be sent back to you.

8. Cancelling an Order

You can cancel an order at no charge before it ships. Email support@selekty.com as soon as possible with your order number and “cancellation” in the subject line.

If your order has already shipped, we can’t cancel it — but you’re welcome to return it once it arrives under our standard 30-day return policy.

9. Your Statutory Rights

This policy adds to your legal rights as a consumer; it doesn’t replace them. If you’re shopping from within the EU, you also have a 14-day right of withdrawal under EU consumer law, which begins the day you receive your order. Our 30-day return window is more generous than the legal minimum and applies in addition to it.

If you have questions about your statutory rights, your national consumer protection authority can help.

10. Contact

For anything return-related:

  • Email: support@selekty.com
  • Hours: Mon–Fri 09:00–17:00 GMT
  • Response time: within one working day

When you start a return, we’ll email you the correct return address for your item — please don’t ship anything back until you’ve received it.

This policy is issued by JDCM Ventures Limited (registered in Ireland; company number 787791) and is governed by the laws of Ireland.